Privacy Policy

Last updated: August 29, 2026

Mobile Solution Foot Care is committed to protecting the privacy and confidentiality of our clients’ personal and health information. We collect, use, store and disclose information responsibly and in accordance with applicable Canadian and Ontario privacy laws.

Information We Collect

Depending on how you interact with us, we may collect:

Your name, telephone number, email address and home address
Appointment and service information
Relevant health history and personal health information
Clinical notes related to the foot care services you receive
Payment and billing information
Information submitted through our website, booking platform, telephone or email
Limited technical information collected through cookies or similar website technologies

We only collect information that is reasonably necessary to provide our services and operate our business.

How We Use Your Information

We may use your information to:

Schedule, confirm and manage appointments
Provide safe and personalized foot care
Maintain accurate clinical and business records
Communicate with you, your authorized caregiver or substitute decision-maker
Process payments and issue receipts
Improve our services and website
Meet our professional, legal and regulatory responsibilities

How We Share Your Information

We do not sell or rent personal information.

Information may be shared only when necessary with:

Healthcare professionals involved in your care, with your consent or as permitted by law
A caregiver, family member or substitute decision-maker whom you have authorized
Service providers that support our website, appointment booking, payment processing or business operations
Government, regulatory or legal authorities when required or permitted by law
These providers are expected to protect the information they handle.

Online Booking and Third-Party Services

Our website and online booking services may be supported by third-party platforms, including Wix and Jane. When you use these services, your information may also be handled according to the privacy practices of those providers.

We encourage you to avoid including sensitive health information in regular email messages or website contact forms unless requested.

Consent

By providing your information, you consent to its collection, use and disclosure for the purposes described in this notice, except where consent is not required or permitted by law.

You may withdraw or limit your consent at any time, subject to legal, professional and record-retention requirements. Withdrawing consent may affect our ability to provide certain services.

Protecting and Retaining Your Information

We use reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, loss, misuse or disclosure.

Information is retained only for as long as necessary to provide services and meet applicable professional, legal and regulatory requirements. It is then securely destroyed or anonymized where appropriate.

Accessing or Correcting Your Information

You may request access to your personal information or ask us to correct information that is inaccurate or incomplete. Certain legal exceptions may apply.

Our website may use essential cookies and similar technologies to support website functionality, understand website use and improve the visitor experience. Your browser settings may allow you to limit or disable cookies, although some website features may not function properly as a result.

Privacy Questions or Concerns

If you have questions, wish to access or correct your information, withdraw consent, or raise a privacy concern, please contact:

Email: mobilesolutionfootcare@gmail.com

Telephone: 613-419-1120